Managed IT Plans | Valet Cyber
Managed Service Plans
Coverage
Families
Browse the original plan layout with current workbook-aligned tiers for desktop helpdesk, NOC servers, NOC network, and reserve support hours. Exact pricing stays private.
Desktop Helpdesk
Business HelpdeskComplete desktop support for your workforce — from patch management and antivirus to full remote troubleshooting across Windows, Mac, and mobile devices.
Basic PC
Core desktop coverage
Lean desktop baseline with 24x7 intake, point-of-contact notification, managed EDR, and desktop patch deployment.
- check_circle24x7 intake and point-of-contact notification
- check_circleManaged endpoint detection and response
- check_circleDesktop operating system patch deployment
- check_circleU.S.-based technician coverage
Business Day
Proactive desktop management
Adds workstation health reporting, remote access, scripting, antivirus management, and portal visibility during the business day.
- check_circleHardware and software audit reporting
- check_circlePreventative maintenance reporting
- check_circleRemote access tooling
- check_circleAntivirus management and reporting
- check_circleClient portal visibility
- check_circleDesktop performance monitoring and scripting
Day Phone
Live helpdesk coverage
Expands business-day management with personalized answering and broader end-user support across desktop and mobile platforms.
- check_circlePersonalized answering workflow
- check_circleWindows, Mac, and mobile support
- check_circleAdministrative tasks and user personalization
- check_circleVirus and malware removal
- check_circleSoftware installations
- check_circleAll Business Day features
After Hours
Extended support window
Carries the full helpdesk feature set into after-hours coverage for late shifts, multi-site operations, and tighter uptime demands.
- check_circleAll Day Phone features
- check_circleAfter-hours response coverage
- check_circleExtended end-user troubleshooting window
- check_circleSupport beyond the standard business day
24/7
Round-the-clock desktop support
The full desktop helpdesk stack with continuous coverage for organizations that cannot wait until the next business window.
- check_circleAll After Hours features
- check_circle24x7x365 service window
- check_circleNo handoff gaps between day and after-hours coverage
- check_circleBest fit for always-on teams
NOC Servers
Server OperationsServer-focused NOC tiers that move from basic availability watching to full operational ownership across patching, escalation, and virtualization layers.
Ping Up/Down
Availability-only watch
Built for environments that need the NOC to watch availability, answer calls, and keep escalation moving when a server stops responding.
- check_circleAvailability monitoring
- check_circleNOC call answer and intake
- check_circleTicket creation and transfer workflow
- check_circleEscalation notice to point of contact
- check_circlePatch whitelisting baseline
Monitoring
Health visibility and remote access
Adds the operational tooling needed for deeper monitoring, asset reporting, remote access, and controlled ticket workflow.
- check_circleHardware and software audits
- check_circleRemote access tooling
- check_circleTicket-based workflow and escalation steps
- check_circleMulti-vendor antivirus management
- check_circleRemote restart of services when needed
- check_circleVMware, Hyper-V, and SAN monitor-only coverage
Full Support
Full server operations layer
Moves beyond monitoring into active server administration, deeper troubleshooting, platform maintenance, and broader infrastructure ownership.
- check_circleProactive and on-demand restart support
- check_circleGroup policy troubleshooting
- check_circleSystem performance analysis
- check_circleExchange health checks and maintenance
- check_circleService pack installation
- check_circleFull VMware, Hyper-V, and SAN support
- check_circleDiscounted project services
Call Answer
Phone-owned intake and dispatch
Pairs the monitoring toolset with NOC-owned phone intake, ticket orchestration, and remote access for stronger operational coordination.
- check_circleAll Monitoring workflow features
- check_circleCalls answered directly by the NOC
- check_circleTicket routing through partner network processes
- check_circleEscalation handling tied to named points of contact
NOC Network
Managed Network DevicesNetwork-device service levels that progress from simple up/down awareness to full remote problem resolution, firmware work, and device lifecycle ownership.
Ping Up/Down
Basic device awareness
Covers the foundational alerting layer for routers, switches, firewalls, and other managed devices that need uptime visibility and intake support.
- check_circleDevice up/down monitoring
- check_circleNOC call answer for incidents
- check_circleAlert tracking and response coordination
Monitoring
Asset visibility and workflow
Adds audits, remote access, and ticket workflow so the network stack is not just watched, but managed through a consistent support process.
- check_circleHardware audit reporting
- check_circleRemote access via network management tooling
- check_circleTicket-based workflow
- check_circleEscalation with steps to resolution
Monitor & Maintain
Operational coordination layer
Builds on monitoring with vendor coordination and lifecycle reporting so network operations stay current and easier to manage.
- check_circleMulti-vendor management
- check_circleDevice warranty reporting
- check_circleAll Monitoring features
Full Support
Complete network ownership
The highest-touch network tier, built for proactive device management, remote issue resolution, firmware work, and hands-on lifecycle control.
- check_circleRemote restart of services and devices
- check_circleFull remote problem resolution
- check_circleFirmware deployment by the NOC
- check_circleProactive or on-demand device restarts
- check_circleComplete device management
- check_circleDiscounted project services
Block of Hours
Pre-Paid Remote SupportRemote incident packs for teams that need U.S.-based support on reserve without putting every device into a managed plan.
10 Hours
Light reserve
A smaller reserve for organizations that need trusted remote support on standby for occasional desktop, server, or network incidents.
- check_circlePre-paid remote support reserve
- check_circleDesktop, server, and network incident coverage
- check_circlePhone support included
- check_circleGood fit for occasional support needs
20 Hours
Steadier incident coverage
A mid-range reserve for teams with recurring support events that do not yet justify a full managed program.
- check_circleExpanded remote support reserve
- check_circleFlexible incident usage across infrastructure types
- check_circlePhone support included
- check_circleBalanced option for recurring support needs
30 Hours
Heavy reserve
A larger block for organizations with more active support demand, major internal initiatives, or seasonal spikes.
- check_circleLarge remote support reserve
- check_circleUseful for heavier support windows and internal projects
- check_circlePhone support included
- check_circleStronger buffer before managed coverage is needed
40 Hours
High-volume reserve
The deepest reserve in the block-hours lineup for businesses that need a large bank of flexible remote support capacity.
- check_circleHigh-volume remote support reserve
- check_circleUseful for overflow and transition periods
- check_circlePhone support included
- check_circleBroadest incident buffer in the block-hours family
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